Frequently Asked Questions
Everything you need to know about our premium home collections and concierge services.
What defines the quality of Luxury Living Group furniture?
Each piece is crafted using premium, sustainably sourced materials including top-grain leathers, solid hardwoods, and artisan-forged metals. Our products undergo rigorous quality control to ensure they meet international luxury standards for durability and aesthetics.
Do you offer White Glove Delivery services?
Yes, all furniture orders include complimentary White Glove Delivery. Our professional team will transport the items into your room of choice, perform full assembly, and remove all packaging materials.
Can I request custom finishes or upholstery for my order?
Absolutely. We provide a bespoke service for many of our collections. You can choose from an extensive library of fabrics, leathers, and wood finishes to suit your specific interior design requirements.
What is your return policy for high-end furniture?
We offer a 30-day return window for standard stocked items in original condition. Please note that custom-made or 'Made to Order' pieces are non-refundable once production has commenced.
How do I track the status of my international shipment?
Once your order departs our warehouse, you will receive a tracking number and a link to our global logistics portal. For oversized freight, a dedicated concierge agent will provide weekly status updates until the item reaches your local port.
Are your products covered by a warranty?
All Luxury Living Group products come with a comprehensive 5-year limited warranty covering structural integrity and manufacturing defects. Specific components like upholstery and mechanical parts may have varying coverage periods.